Privacy Policy

Last updated: January 15, 2026

Espace Cagoules operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (hereinafter referred to as the "Services"). Espace Cagoules is a store powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us by any means. In case of any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand the ways in which your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified so that it no longer identifies you or can reasonably be linked to you. We may collect or process the following categories of personal information, including any inferences drawn from such information, depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law:

Contact information including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and bank account numbers, payment card details, account information, transaction details, payment method, payment confirmation, and other payment-related details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
Your communications with us including any information you include when contacting our customer service or otherwise communicating with us.
Device information including details about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information including details about how you interact with the Services, such as when and how you access or engage with them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you such as when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, through the use of cookies and similar technologies;
From our service providers including when they implement certain technologies and collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

To provide, tailor, and improve the Services. We use your personal information to deliver the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items of interest, send account-related notifications, process purchases, returns, or exchanges, manage your account, organize shipments, facilitate returns, allow product reviews, and create a personalized shopping experience by recommending relevant products. This may include using your information to customize and enhance the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing communications via email, SMS, or mail, and displaying online ads for products or services on the Services or other websites, based on your previous purchases, cart activity, and other interactions.
Security and fraud prevention. We use your personal information to authenticate your account, ensure secure payment and shopping experiences, detect, investigate, or respond to fraudulent, illegal, or malicious activity, protect public safety, and secure our Services. If you choose to create an account, you are responsible for maintaining the confidentiality of your credentials. We strongly recommend not sharing your username, password, or any login details with anyone.
To communicate with you. We use your personal information to provide customer support, respond to your inquiries, offer effective services, and maintain our business relationship with you.
Legal reasons. We may use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in legal proceedings, or to enforce our terms, policies, or investigate potential violations.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping).
With business and marketing partners to deliver marketing services and targeted advertising. For example, we use Shopify to support personalized advertising via third-party services, based on your online activity across different merchants and websites. These partners will use your information according to their own privacy notices. Depending on your place of residence, you may have the right to request that we not share your information for targeted advertising purposes. You can exercise your opt-out rights here.
When you instruct us, make a request, or otherwise consent to the disclosure of information to third parties, for example, for product delivery or through social media integrations.
With our affiliates or within our corporate group.
As part of a business transaction such as a merger or bankruptcy, to comply with applicable law (e.g., subpoenas or search warrants), to enforce terms and policies, or to protect or defend the Services, our rights, and those of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access and use of the Services to provide and improve them. The information you submit to the Services will be transmitted and shared with Shopify and third parties who may be located in countries other than your own to provide and enhance the Services. Additionally, to protect, develop, and improve our business, we use enhanced Shopify features that integrate data from your interactions with our Store, other merchants, and Shopify itself. In such cases, Shopify is responsible for processing your personal information, including responding to your rights requests regarding that processing. For more information about how Shopify uses your personal information and your rights, see the Shopify Consumer Privacy Policy. Depending on your location, you may exercise your privacy rights via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to third-party websites or online platforms. If you follow links to sites not affiliated with or controlled by us, we recommend reviewing their privacy and security policies as well as their terms of use. We are not responsible for the privacy or security of these sites, including the accuracy or reliability of information found there. Information you share in public or semi-public spaces, such as on social media platforms, may also be visible to other users without restriction. Including such links does not imply endorsement unless explicitly stated on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, please contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we are not aware of “sharing” or “selling” (as defined by applicable law) personal information about individuals under 16 years old.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure during transmission. We recommend not using unsecure channels to send sensitive or confidential information.

The retention period of your personal information depends on various factors, such as the need to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements or policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and we may deny requests as permitted by law.

Right of access / information. You may have the right to request access to the personal information we hold about you.
Right to deletion. You may have the right to request deletion of your personal information.
Right to rectification. You may have the right to request correction of inaccurate personal information.
Right to data portability. You may have the right to receive a copy of your personal information and request its transfer to a third party under certain conditions.
Right to opt out of sale or targeted advertising. Depending on your place of residence, you may have the right to opt out of the “sale” or “sharing” of your personal information or to object to its processing for “targeted advertising” as defined by applicable privacy laws. You may exercise these rights here. Note that if you access our website with the Global Privacy Control signal enabled, depending on your location, we will treat that as an opt-out request for the device and browser used to access the website. If we can associate that device with a Shopify account, we will apply the opt-out to that account as well. Learn more at https://globalprivacycontrol.org/. Except for Global Privacy Control, we do not recognize “Do Not Track” signals sent by browsers or devices.
Communication preferences. We may send promotional emails, but you can unsubscribe at any time using the opt-out link included in our emails. Even after unsubscribing, we may still send non-promotional emails related to your account or orders.

If you reside in the UK or the European Economic Area (EEA), and subject to local laws, you may exercise the following rights in addition to those listed above:

Objection and restriction of processing: You may have the right to ask us to stop or restrict processing of your personal information for certain purposes.
Withdrawal of consent: When processing is based on your consent, you have the right to withdraw it. Withdrawal does not affect the lawfulness of processing before withdrawal.

You can exercise these rights through the appropriate sections of the Services or by contacting us using the details below. To learn more about Shopify’s processing of your personal information and related rights, visit https://privacy.shopify.com/en.

We will not penalize you for exercising any of your rights. We may need to verify your identity before processing your requests, within legal limits. You may authorize an agent to act on your behalf; in such cases, we will require proof of authorization and may request that you verify your identity directly with us. We will respond within the timeframes required by applicable law.

Complaints

If you wish to file a complaint about our handling of your personal information, please contact us using the details below. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of data protection authorities is available here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside.

If we transfer your personal information outside the EEA or the UK, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved contracts, unless the transfer is made to a country recognized as providing adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Policy on this website, update the “Last Updated” date, and provide notice as required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call us at , email us at admin@espacecagoules.com or contact us at HELLODOM - 12 rue de la Part Dieu, Lyon, 69003, FR For the purposes of applicable data protection law, we are the controller of your personal information.